Senior Site Reliability Engineer

### What Makes Us Unique At Cloudbeds, we're not just building software; we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. ### Role Overview As a Senior Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams. ### Responsibilities - Design and implement reliable and scalable AWS architecture to meet organizational needs. - Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure components. - Support the CI/CD process with ArgoCD and GitOps. - Automate platform deployments with Terraform infrastructure-as-code. - Develop and continuously improve product observability and monitoring systems using Grafana, Prometheus, DataDog, and Cloudwatch. - Participate in incident management and root cause analysis to minimize service impact. - Collaborate with development and security teams to establish best practices. ### What Sets You Up for Success - 5+ years of experience as a DevOps or SRE within the AWS ecosystem. - 5+ years of experience with Kubernetes (EKS) and Helm charts. - Experience designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions. - Proficient in infrastructure-as-code methodologies with Terraform. - Familiarity with observability and monitoring tools like Grafana, Prometheus, DataDog, and Cloudwatch. - Experience in incident management and full-stack troubleshooting.